RETURNS & REFUNDS

As we specialize in carefully selected vintage and pre-owned items, we do not offer a voluntary return or exchange policy.

If you are entitled to a statutory right of withdrawal under applicable consumer protection laws, you may withdraw from your purchase within 14 days of receiving your order. Please refer to our Withdrawal Policy for full details.

Once the statutory 14-day withdrawal period has expired, returns, exchanges, and refunds are no longer accepted.

To qualify for a refund under the statutory right of withdrawal, the item must be returned in the same condition in which it was received. The item must not have been worn beyond reasonable inspection, altered, washed, or damaged after delivery. Any original tags (if applicable) should remain attached.

Because our products are genuine vintage and pre-owned items, normal signs of age and wear are to be expected and are not considered defects. Any significant flaws are described and photographed in the respective product listing.

If you wish to exercise your statutory right of withdrawal or have any questions regarding a return, please contact us at:

Email: mail@vibez-vintage.com

REFUNDS

Once we have received and inspected your returned item, we will notify you by email that your return has been processed.

If your return is approved, your refund will be issued to your original method of payment within a reasonable processing period.

RETURN SHIPPING

Please send returns to:

vibezvintage
Tussenhauser Str. 5
86833 Ettringen, Bavaria
Germany

Unless otherwise required by applicable law, customers are responsible for the direct cost of returning the goods.

For your protection, we recommend using a tracked shipping service, as we cannot be held responsible for returns lost in transit.

DELAYED OR MISSING REFUNDS

If you have not yet received your refund, please:

1. Check your bank account again.

2. Contact your credit card provider or payment service, as processing times may vary.

3. Contact your bank, as refunds often require additional processing time.

If you have completed these steps and still have not received your refund, please contact us.